Frequently asked questions
Customer help and answers
Who pays return shipping?
We provide prepaid return shipping for all approved returns.
What does Standard shipping cost?
Eligible orders receive free Standard shipping with no order minimum.
How can I contact the store?
Email support@heliinaox.shop or call 5681036989. Support availability is Weekdays 9 AM to 5 PM.
Which items cannot be returned?
Used or customer-damaged products, customized products, opened hygiene or sealed products, gift cards, and products marked Final Sale
How can I track an order?
When tracking is available, the tracking details are sent to the email used at checkout after dispatch.
Who operates this store?
Helinox is operated by Lum. The business address is 3298 Chestnut St NW, Washington, District of Columbia, 20015, United States.
When will my order arrive?
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing.