Customer service guide
What to prepare and where to send a support request.
Information to include
For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.
Customer support
Email: support@heliinaox.shop
Phone: 5681036989
Support availability: Weekdays 9 AM to 5 PM
Order timing
Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.
Returns
Eligible items may be returned 30 days after delivery. Review the Refund Policy before sending an item to 3298 Chestnut St NW, Washington, District of Columbia, 20015, United States.
Business information
Legal operator: Lum
Business address: 3298 Chestnut St NW, Washington, District of Columbia, 20015, United States
Storefront: heliinaox.shop
Store operator
Helinox is an online store operated by Lum. The official storefront is heliinaox.shop.